Privacy Policy

Last updated: May 2026

KYSERAS (“we,” “us,” “our”) respects your privacy. This policy explains what information we collect, how we use it, and your rights.

1. INFORMATION WE COLLECT

When you shop with us or interact with our website, we may collect:

Contact details: name, email, phone number, shipping/billing address
Payment information: processed securely by our payment partner (Razorpay). We do not store card details on our servers
Order history: products purchased, order amounts, returns
Technical data: IP address, browser type, device info, cookies, pages viewed
Communications: emails, WhatsApp messages, support queries

2. HOW WE USE YOUR INFORMATION

Process and ship your orders
Send order updates, tracking, and delivery notifications
Provide customer support
Send marketing emails (only if you opt in — you can unsubscribe anytime)
Improve our website and product offerings
Prevent fraud and comply with legal obligations

3. SHARING YOUR INFORMATION

We never sell your personal data. We share it only with:

Shipping partners (e.g. Shiprocket, Delhivery) to deliver your orders
Payment gateways (e.g. Razorpay) to process payments securely
Email/SMS providers to send order updates
Legal authorities when required by law

4. COOKIES

We use cookies to remember your cart, login state, and improve site performance. You can disable cookies in your browser, but some features may not work properly.

5. DATA SECURITY

Your data is encrypted in transit (HTTPS) and stored on Shopify's secure servers. While we follow industry best practices, no system is 100% secure — we encourage strong passwords and safe browsing.